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Students,

What a tumultuous end to the year. As you should have heard, we are finishing our school year through distance learning. This is brand new for everyone. I am sure we will all struggle at some point. Therefore, I am glad to extend any grace you may need and will be thankful for any grace you can share.

For Leadership, we are completing a five week project. To complete assignments, you can use googledocs and share it with me. If you do not have internet or computer access, you may write out your assignments on paper and turn them back in to the school. Please let me know which option you prefer so I can plan accordingly. If you want to visit with me, we can arrange to meet virtually or via phone call. I have set up a phone number specifically for school purposes (405)352-0554. Contact me through email or Remind to set up an appointment. I will reply to your messages as punctually as I can. However, I will not respond before 8:00 am or after 8:00 pm on weekdays. I could be available Saturdays if we plan ahead, but I will not be available on Sundays.

 

End of the Year Leadership Project:

 

To finish the year, we will be doing a five week project on getting a job, dealing with customers, and resigning. For this project, you will be applying at the Weatherford Food and Resource Center. This is a local food bank. I am providing their information below from their Facebook page. 

 

Weatherford Food and Resource Center:

ABOUT: WFRC is a client choice food pantry serving Arapaho, Butler, Clinton, Colony, Corn, Custer City, Eakly, Fay, Hammon, Hydro, Thomas, & Weatherford. Mon. 2pm-6pm, Tues. & Thurs. 10am-2pm, 3rd Sat. 9am-11am. Picture I.D. and utility bill to receive service

 

COMPANY OVERVIEW: WFRC offers a client choice shopping experience that provides fresh produce, non-perishable, and refrigerated and frozen food and help in connecting clients to additional services.

 

WFRC is an effort to increase the distribution of food and improve access to healthy food choices for Oklahomans who struggle with hunger.










 

Week One: 6 April- 11 April

Build a Resume

 

This week, your assignment is to build a resume. A resume is an advertisement for yourself. However, it is a quick advertisement, not your whole life story. A recent study found 8 out of 10 resumes are judged in the first 10 seconds. You want your resume to look professional and encourage the employer to offer you an interview.

 

Resumes include the following elements:
Name and contact information-- List your full name, your phone number, your mailing address, and your email address. You may want to include social media accounts. However, as you start applying for jobs, remember that employers are probably already checking out your social media presence. Do not write, video, say, or record things they may haunt you in the future.

Education-- You will list where you go to high school and what grade you are in. As you get older, you’ll continue to add to this. It is also appropriate to list when you anticipate graduating. You may want to include your GPA as well as classes that relate to the job.

Work Experience-- You can list any jobs you have previously done here. Do remember that a potential employer might check with a previous job about your work habits. You do not have to list every job you have ever had. As your work experience grows, you will only list jobs that are pertinent to the position for which you are applying. It is also okay to leave this section off if you do not have work experience.

Activities-- List sports, clubs, and extracurricular activities. You may also choose to list things such as social or religious organizations. Try to highlight any activity in which you served in a leadership role.

Skills-- This is where you can list specific things you can do or are good at. Remember to think about the job for which you are applying. Examples of good things to list here would be computer and social media profeciency. However, do not just say “I am good at computers,” but rather list things such as “Competent in Word, PowerPoint, GoogleDocs.”

Achievements-- List any awards or scholarships you may have won. 


 

I am including two sample resumes. As you build yours, feel free to format it how you want. They do not need to look exactly like the examples. Remember, however, that you want it to be simple enough to understand at a glance.




 





 

 

Week Two: 13 April- 17 April

Write a Cover Letter

This week you will be writing a cover letter. This letter usually accompanies your resume. It should all fit in a single page. As you are pretending to apply to the Food and Resource Center, you will address your letter to Lori Flansburg. She is the director. If you want, you may explore their Facebook and webpage. However, it is not necessary.  Just to clarify, you are not actually applying for a job.

You may write your letter in GoogleDocs and share it, or turn in a hard copy to the school by 20 April at Noon.

WHAT IS A COVER LETTER?

A cover letter is a letter of introduction that accompanies a resume. The modern job search (we’re talking about you, applicant tracking systems) has turned the resume into a purely technical document. Though cover letters are not required as frequently today as they once were, when one is requested, it gives the applicant a chance to explain their goals and show the hiring manager who they really are.

A cover letter explains who you are, lists major accomplishments, and tells the hiring manager what you hope to bring to the company if hired.

 

HOW TO WRITE A COVER LETTER

1. CONTACT INFORMATION

Include your full name, address (including zip code--for ATS purposes) and phone number with area code. You should make it as easy as possible for the hiring manager to reach you.

 

2. GREETING

It is important to find out the name of the hiring manager and greet them directly. You can usually find the hiring manager’s name by searching the company website, or even calling the company and asking which hiring manager is assigned to this particular position. Once you learn the name, a simple greeting of “John” or “Hello John” is all you need.

 

 

 

3. OPENING

Think of the opening as your “hook”. It’s your chance to pull the hiring manager in. How exactly do you write a good hook? Think about what skills set you apart from the other candidates or how your experience would make you invaluable to the company. What can you do that nobody else can?

Don’t go overboard with information in your opening, though. Pick just the one or two things you think are the most relevant and most important to this particular job.

 

4. BODY

When writing the body of your cover letter, remember the three w’s: why, what and what (Yep, we meant to say “what” twice). 

 

Why are you writing?

What can you offer?

What do you know about the company and the team?

The body of the cover letter is all about selling yourself. Include a couple of examples of relevant and measurable accomplishments. Measurable accomplishments are powerful because they show proof of your abilities.

For example, if you’re applying for a job in sales, you might include, “In Q4 of 2015, I increased sales by 15%”.

Or, if you’re applying for a job in web development, you might say, “Worked on a team of three developers to build out full mobile app”.

Someone in a managerial position could say, “Led a team of 15 to reach a combined $250,000 in sales in one quarter”. Just like when writing a resume, your cover letter should only include the most relevant and positive information about you

 

5. CLOSING

The closing of your cover letter is just that, a closing. It should be used to thank the hiring manager for his or her time and to mention any attachments (resume, portfolio, samples). Keep the closing professional, and try not to sound too eager, since eagerness can come off as desperate.

For example, rather than saying something like, “Looking forward to hearing more about the position”, but it’s best to keep it cool with something like, “I look forward to finding out if I’m a match for this position”.

To finish out the closing, do a formal signature. You can use “Sincerely,” “Best,” “Regards,” “Yours,” or any other professional signoff. 

Use your first and last name as your signature, and send from a personal email account that does not list your current work signature beneath the email.

 

HOW TO FORMAT YOUR COVER LETTER

A cover letter is a letter but that doesn’t mean you should just plop everything onto the page in a stream-of-consciousness flow. After all, the format of your cover letter determines the order in which the hiring manager learns about you.

For example, if you list your work history last, he or she has to read through the whole letter before learning the most important information.

HOW TO FORMAT YOUR COVER LETTER FOR A JOB

When in doubt, think of your cover letter like a conversation. The order of events in a conversation is similar to the order of events in a cover letter.

For example:

  1. State your name

  2. Say hello

  3. Explain your work history

  4. Tell them what you can do for their company

  5. Say goodbye

COVER LETTER TIPS

  • If emailing your cover letter, be thoughtful in your subject line. Never leave the subject line blank and double check for specific instructions in the job posting. If possible, use it to sell yourself. Ex: “Experienced Software Engineer Seeks Senior Level Mobile Position.”

  • Keep your cover letter short and to the point. The hiring manager will be reading lots of cover letters. Make yours stand out with as little text as possible.

  • Be confident. Let the hiring manager know the reasons why you deserve this position and make yourself believe them too!

  • Don’t simply rephrase your resume. Let your personality show and go into further detail about your most valuable skills and experiences.

  • Do your research before writing the cover letter. It should be customized to that specific company’s values and needs. Hiring managers can spot a generic resume from a mile away.

  • Use the job posting as your guide for what topics to focus on.

  • Include keywords from the job posting. Applicant tracking systems may scan your cover letter along with your resume.

  • Check for spelling and grammar errors.

  • Send your cover letter as a PDF to avoid readability issues.

 

 

Week Three: 20 April-24 April

 

This week will be your interview. You have a few possible ways to complete this listed below:

A. Video conference-- You will get the most out of this one. We can arrange to do it on any platform you like, such as Zoom or Google Meet. Contact me and we can arrange a time. If you choose this option, you will not need to turn anything else in.

 

B. Phone call-- This would be the second best option. Again, arrange a time with me and we can do the interview over the phone. You may use this number to contact me: (405)352-0554

 

C. Written answers-- If neither option above is possible, you may answer the questions below and either share it with me via Google Docs or turn in a hard copy to the school. Please try to answer the questions honestly and in complete sentences.



 

Questions for the interview:

Tell me about yourself.

 

Why do you want to work here? 

 

What ways will you benefit the company?

 

What are your best qualities as a worker?

 

What are your weaknesses?

 

 

Week Four: 27 April- 1 May

 

This week, you will be practicing customer service. I am attaching three worksheet pages. The first two are just to read through. The third page is an actual worksheet I would like for you to finish and share with me either via google docs or a hard copy to the office. When dealing with customers, it is important to focus on what you CAN do, not what you cannot do.You don’t need to lie or be sleazy, but you should be honest and focus on what you can control. After reading through the papers, if you have questions, do not hesitate to contact me. I really enjoy any feedback I get from yall.


































 

Module 8        Activity 8        COMMUNICATION

 

On The Telephone With Customers



 

How Do You Calm Down an Upset Customer?

 

 

•    Make sure you see the problem from his/her side.

 

•    Stay calm yourself.

 

•    Let the customer talk. Don't interrupt!

 

•    Write down what is said.

 

•    Echo what they said and restate the prob-lem, and this shows that you are listening.

 

•    Try to find something on which the two of you can agree.

 

•    Avoid emotional trigger words such as "prob-lem" and "can't."

 

•    Tell him/her what  you can do for him/her, instead of what you can't do.

 

•    Don't ever say "It's not my job!" Instead say, "Let me put you in touch with . . . She can help you with your situation."

 

•    Don't ever say "What do you expect from me?" or "What do you want?"  or "What else can I tell you?"

 

 









 

Directions:    Have students read each of the incorrect responses to a telephone request. Determine what a more suitable response would be. The activity can be completed as a group assignment.

 

Suggested

Answers:    Following are some better responses to the items on the activity.

 

INITIAL RESPONSE    BETTER REPONSE

1.    Hold the line.    Will you hold a moment, please?

        

2.    Her line is busy.    Her line is busy. Would you like to hold or shall I ask her to call you?

        

3.    Call back later.    It will take a few minutes to get the necessary information. Would you like to hold or shall I call you back?

        

4.    Mr. Jones isn't in.    Mr. Jones is out; I expect him back in approximately one hour; may I ask him to call you when he returns?

        

5.    Mr. Jones is playing golf.    Mr. Jones should be back in approximately two hours. May I ask him to call you when he returns?

        

6.    What did you say?    I'm sorry; I did not hear what you said. Would you please repeat it?

        

7.    Who's this?    May I tell Mr. Jones who is calling please?

        

8.    I don't know where Mr. Jones is.    Mr. Jones isn't in right now. May I ask him to call when he returns?

        

9.    Your call is being transferred.    May I transfer your call to Mr. Dixon? I believe he can help you.

        

10.    I am not responsible for the mistake; don't raise your voice at me.    Listen first; do not interrupt. After the caller has finished speaking, you might say, "I'm sorry for your inconvenience. I believe Mr. Jones will be able to help you. May I transfer you now?"







 

 


 

Making Correct Telephone Responses

 

Read the telephone responses listed. Indicate a better manner of responding. Use your own words. Do not just copy from above.

 

1.    Hold the line.

2.    Her line is busy.

3.    Call back later.

4.    Mr. Jones isn't in.

5.    Mr. Jones is playing golf.

6.    What did you say?

7.    Who's this?

8.    I don't know where Mr. Jones is.

9.    Your call is being transferred.

10.    I am not responsible for the mistake, don't raise your voice at me.

 

Week 5: 4 May-8 May

For those of you who are still with me, it is finally time to wrap things up. Our last assignment is to write a resignation letter. You can choose: do you want to resign from your fictional job at the Weatherford Food and Resource Center, my class, or the entire school year? The letter does not need to be long, but should include the following parts. I have included some instructions for the parts as well.

So, you’ve decided to move on. You’ve signed on the dotted line at your new gig, and now all that’s standing in between you and your fab new job is submitting your resignation letter to your current one. 

To help you out, here’s a step-by-step resignation letter template to use. 

 

PART 1The Basics of a Resignation Letter 

There’s no need to sugarcoat or get creative in the beginning; just state the position you’re resigning from and the effective date. While you probably shared with your boss your reasons for leaving, you don’t need to describe them here—keeping it simple is perfectly fine. (No need to, um, create an “I quit” video.)

Dear [Your Boss’ Name],

Please accept this letter as formal notification that I am resigning from my position as [position title] with [Company Name]. My last day will be [your last day—usually two weeks from the date you give notice].

 PART 2The Thank You 

Next, it’s always a good idea to thank your employer for the opportunity, describing some of the key things you’ve enjoyed and learned on the job. And yes, this is true even if you’re thrilled to be leaving. Remember—you may need these people for a reference down the line, and leaving things on a good note will leave a lasting (positive) impression. 

Thank you so much for the opportunity to work in this position for the past [amount of time you’ve been in the role]. I’ve greatly enjoyed and appreciated the opportunities I’ve had to [a few of your favorite job responsibilities], and I’ve learned [a few specific things you’ve learned on the job], all of which I will take with me throughout my career.

PART 3The Hand-off 

Finally, state your willingness to help out with the transition. You don’t need to go into great detail (and definitely don’t promise anything you can’t deliver), but a couple of lines stating that you’ll ensure a smooth wrap-up of your duties will show that you’re in the game until the very end. 

During my last two weeks, I’ll do everything possible to wrap up my duties and train other team members. Please let me know if there’s anything else I can do to aid during the transition.

I wish the company continued success, and I hope to stay in touch in the future.

Sincerely,

[Your Name]